Return & Refund Policy
Last updated: 24th November 2025
Thank you for shopping with Shafaf Seeds. Our goal is to ensure that you are completely satisfied with your purchase. This Return & Refund Policy explains how returns, replacements, and refunds are handled.
1. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Returned within 5 days of delivery.
- Item must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Any customized or personalized seed products.
- Any item that has been opened or tampered with.
- Items marked as “Final Sale.”
- Any item tried to refund after 5 days
3. Return Process
To initiate a return, please contact us at:
Email: shafaf.seeds@gmail.com
Phone: +92-457-830600
After your request is reviewed, we will provide return instructions and the return shipping address.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method.
- Refund processing typically takes 5 business days.
5. Return Shipping Costs
- If the return is due to our error (wrong or defective item), we cover shipping costs.
- For all other returns, the customer is responsible for return shipping fees.
6. Order Cancellations
Orders can be cancelled only if they have not yet been shipped. Contact us immediately if you need to cancel your order.
7. Contact Us
If you have questions about this policy or your data:
Email: shafaf.seeds@gmail.com
Phone: +92-457-830600
Address: 9 Tehsil Road, Arifwala Pakpattan, Punjab, Pakistan